Shipping policy

Where we ship
We currently ship within the United States only.

Shipping cost
Shipping is free on every U.S. order. There is no minimum order amount.

Processing time
Every order is hand-packed in Austin, Texas, and ships the next business day (Monday–Friday, excluding U.S. holidays).

Delivery time
Delivery usually takes 3–5 business days after your order ships. You will receive a tracking number by email as soon as your order is on its way.

Warm weather
Our candles, Warm Serum and hand cream are made from natural waxes and butters, which can soften in high heat. If your package arrives soft, let it rest at room temperature; it will set again and work just as well.

Damaged or lost packages
If your order arrives damaged, or your tracking shows no movement for 7 days, email us at hello@sychugovacandlehouse.com with your order number (and a photo for damaged items). We will send a free replacement or a full refund, whichever you prefer.

Questions
Email hello@sychugovacandlehouse.com and we'll get back to you within 1–2 business days.