Terms of service

Welcome to Sychugova Candle House! The terms “we”, “us” and “our” refer to Sychugova Candle House. Sychugova Candle House operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Sychugova Candle House is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy (https://sychugovacandlehouse.com/policies/privacy-policy). If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.


SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.


SECTION 2 – OUR PRODUCTS

We have made every effort to provide an accurate representation of our products and services in our online store. However, please note that colors or product appearance may differ from how they may appear on your screen due to the type of device you use to access the store and your device settings and configuration.

We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be the same as depicted or rendered in our online store. All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer.


SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase. Sychugova Candle House reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Sychugova Candle House confirms acceptance. We must receive and process your payment before your order is accepted.

Please review your order carefully before submitting, as Sychugova Candle House may be unable to accommodate cancellation requests once an order is processed. In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the e-mail, billing address, and/or phone number provided at the time the order was made.

Your purchases are subject to return or exchange solely in accordance with our Refund Policy (https://sychugovacandlehouse.com/policies/refund-policy).

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale.


SECTION 4 – PRICES AND BILLING

Prices, discounts and promotions are subject to change without notice. Posted prices do not include taxes, shipping, or handling unless otherwise stated. The price charged for a product will be the price in effect at the time the order is placed and will be set out in your order confirmation email.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our store. You agree to promptly update your account information, including email address and payment information, so that we can complete your transactions and contact you as needed.


SECTION 5 – SHIPPING AND DELIVERY

All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you.

For full details, see our Shipping Policy (https://sychugovacandlehouse.com/policies/shipping-policy).


SECTION 6 – INTELLECTUAL PROPERTY

All trademarks, logos, images, graphics, text, and content on the Services are owned by Sychugova Candle House or its licensors and protected by U.S. intellectual property laws. You may not reproduce, copy, distribute, or exploit any part of the Services without express written permission.


SECTION 7 – THIRD-PARTY LINKS

The Services may contain links to third-party websites. We are not responsible for any third-party content, products, or services and use of those links is at your own risk.


SECTION 8 – RELATIONSHIP WITH SHOPIFY

Sychugova Candle House is powered by Shopify. Any purchases you make are directly with Sychugova Candle House, not Shopify. Shopify is not responsible for your transactions, shipping, refunds, or customer service inquiries.


SECTION 9 – PRIVACY POLICY

All personal information collected through the Services is subject to our Privacy Policy (https://sychugovacandlehouse.com/policies/privacy-policy).


SECTION 10 – FEEDBACK

If you submit reviews, suggestions, or other feedback, you give us the right to use, reproduce, and publish that content.


SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

We reserve the right to correct any errors or update information at any time without notice.


SECTION 12 – PROHIBITED USES

You may not use our Services for unlawful purposes or to violate any laws, damage systems, send spam, or upload harmful code.


SECTION 13 – TERMINATION

We may terminate your access to the Services for any violation of these Terms.


SECTION 14 – DISCLAIMER OF WARRANTIES

The Services and all products are provided “as is” without warranties of any kind.


SECTION 15 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, Sychugova Candle House is not responsible for any damages arising from use of the Services or products.


SECTION 16 – INDEMNIFICATION

You agree to indemnify and hold harmless Sychugova Candle House from any claims arising from your violation of these Terms or your misuse of the Services.


SECTION 17 – SEVERABILITY

If any provision of these Terms is found unlawful or unenforceable, the remaining provisions remain in effect.


SECTION 18 – ENTIRE AGREEMENT

These Terms of Service constitute the full agreement between you and us.


SECTION 19 – GOVERNING LAW

These Terms of Service and any separate agreements related to our Services are governed by the laws of the State of Texas, USA.


SECTION 20 – CHANGES TO TERMS OF SERVICE

We may update or modify these Terms at any time by posting changes to this page. Your continued use of the Services constitutes acceptance of those changes.


SECTION 21 – CONTACT INFORMATION

Questions about these Terms of Service should be sent to us at:

Sychugova Candle House
📧 Email: irinasychugovaqa@gmail.com
📍 Address: 9807 N FM 620 Rd #19208, Austin, TX 78726
United States