Terms of service

Welcome to Sychugova Candle House! The terms “we”, “us” and “our” refer to Sychugova Candle House. Sychugova Candle House operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Sychugova Candle House is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy (https://sychugovacandlehouse.com/policies/privacy-policy). If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 – OUR PRODUCTS

We have made every effort to provide an accurate representation of our products and services in our online store. However, please note that colors or product appearance may differ from how they may appear on your screen due to the type of device you use to access the store and your device settings and configuration.

We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be the same as depicted or rendered in our online store. All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer.

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase. Sychugova Candle House reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Sychugova Candle House confirms acceptance. We must receive and process your payment before your order is accepted.

Please review your order carefully before submitting, as Sychugova Candle House may be unable to accommodate cancellation requests once an order is processed. In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the e-mail, billing address, and/or phone number provided at the time the order was made.

Your purchases are subject to return or exchange solely in accordance with our Refund Policy (https://sychugovacandlehouse.com/policies/refund-policy).

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale.

SECTION 4 – PRICES AND BILLING

Prices, discounts and promotions are subject to change without notice. Posted prices do not include taxes, shipping, or handling unless otherwise stated. The price charged for a product will be the price in effect at the time the order is placed and will be set out in your order confirmation email.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our store. You agree to promptly update your account information, including email address and payment information, so that we can complete your transactions and contact you as needed.

SECTION 5 – SHIPPING AND DELIVERY

All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you.

For full details, see our Shipping Policy (https://sychugovacandlehouse.com/policies/shipping-policy).

SECTION 6 – INTELLECTUAL PROPERTY

All trademarks, logos, images, graphics, text, and content on the Services are owned by Sychugova Candle House or its licensors and protected by U.S. intellectual property laws. You may not reproduce, copy, distribute, or exploit any part of the Services without express written permission.

SECTION 7 – THIRD-PARTY LINKS

The Services may contain links to third-party websites. We are not responsible for any third-party content, products, or services and use of those links is at your own risk.

SECTION 8 – RELATIONSHIP WITH SHOPIFY

Sychugova Candle House is powered by Shopify. Any purchases you make are directly with Sychugova Candle House, not Shopify. Shopify is not responsible for your transactions, shipping, refunds, or customer service inquiries.

SECTION 9 – PRIVACY POLICY

All personal information collected through the Services is subject to our Privacy Policy (https://sychugovacandlehouse.com/policies/privacy-policy).

SECTION 10 – FEEDBACK

If you submit reviews, suggestions, or other feedback, you give us the right to use, reproduce, and publish that content.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

We reserve the right to correct any errors or update information at any time without notice.

SECTION 12 – PROHIBITED USES

You may not use our Services for unlawful purposes or to violate any laws, damage systems, send spam, or upload harmful code.

SECTION 13 – TERMINATION

We may terminate your access to the Services for any violation of these Terms.

SECTION 14 – DISCLAIMER OF WARRANTIES

The Services and all products are provided “as is” without warranties of any kind.

SECTION 15 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, Sychugova Candle House is not responsible for any damages arising from use of the Services or products.

SECTION 16 – INDEMNIFICATION

You agree to indemnify and hold harmless Sychugova Candle House from any claims arising from your violation of these Terms or your misuse of the Services.

SECTION 17 – SEVERABILITY

If any provision of these Terms is found unlawful or unenforceable, the remaining provisions remain in effect.

SECTION 18 – ENTIRE AGREEMENT

These Terms of Service constitute the full agreement between you and us.

SECTION 19 – GOVERNING LAW

These Terms of Service and any separate agreements related to our Services are governed by the laws of the State of Texas, USA.

SECTION 20 – CHANGES TO TERMS OF SERVICE

We may update or modify these Terms at any time by posting changes to this page. Your continued use of the Services constitutes acceptance of those changes.

SECTION 21 – CONTACT INFORMATION

Questions about these Terms of Service should be sent to us at:

Sychugova Candle House
📧 Email: irinasychugovaqa@gmail.com
📍 Address: 9807 N FM 620 Rd #19208, Austin, TX 78726
United States

Let customers speak for us

from 10 reviews

Really great experience ordering from Sychugova Candle House. Everything was smooth from start to finish, and you can tell they actually care about the details.

Shipping was quick, packaging was clean and well done, and the whole process just felt easy.

Matthew Sheahan

03/25/2026

Sychugova candle house

Picked up the Chamomile Flowers and Lavandin candle and really liked it. It’s super calming without being too strong — just a clean, relaxing scent.

Been lighting it at night and it’s perfect. Already ordered another.

Chamomile & Lavandin Deep Sleep Candle — Aromatherapy

I was honestly a little nervous to order from a new store, but I wanted a candle that’s actually natural. This one says it’s made with certified natural fragrance and essential oils, so I decided to try it. Glad I did — the smell is really soft and clean, not strong or fake like most candles. Feels calming. I’ll definitely order again.

Elena Sakson

03/24/2026

Crisp Cucumber & Waterlily Mental Reset Candle — Aromatherapy

This scented candle is a true little pleasure for the soul 🤍
From the very first moment I lit it, the space filled with a soft, warm, and incredibly cozy fragrance. It’s not overpowering at all — instead, it’s delicate and enveloping, creating a sense of calm and harmony.

What I especially love is how evenly and long it burns, while the scent gradually unfolds, becoming deeper and more captivating over time. It’s that kind of fragrance you want to breathe in again and again — like being in a cozy home where everything feels just right.

Perfect for evenings, relaxation, a romantic atmosphere, or simply treating yourself after a long day ✨

I will definitely be buying it again — both for myself and as a gift.

Ekaterina Layman

03/19/2026

This candle is absolutely beautiful and smells incredible. The aroma fills the room without being overpowering and creates such a relaxing atmosphere. I especially love the wooden wick—it gently crackles like a small fireplace, which makes the whole experience feel cozy and special. It also arrived with a thoughtful handwritten thank-you note, which was a lovely personal touch. You can really tell care went into this product. Highly recommend!

Nadia Vedeneyeva

03/14/2026

Ylang & Geranium Emotional Balance Candle — Aromatherapy

I had a great experience ordering from this shop. My order arrived very quickly and was packaged beautifully. It was clear that a lot of care went into the presentation; the packaging felt thoughtful and well put together, and the personalized touches made it feel even more special. The attention to detail really stood out and made the entire experience feel elevated from the moment I opened the box. I would absolutely order from this shop again and highly recommend it to anyone looking for something unique and thoughtfully made.

Sidney Mckinney

03/10/2026

This has quickly become one of my favorite candles. The presentation is beautiful, with thoughtful packaging that includes a personalized note and clearly labeled ingredient cards. The scent fills my apartment in a pleasant way without being overpowering, and I appreciate that it is made with natural ingredients. The thick cherry wood wick creates a soft crackling sound as it burns, which adds to the relaxing atmosphere. I also love how the flower melts into a subtle shimmer on the surface of the candle. It’s a simple but beautiful way to unwind at the end of the day, and I’m looking forward to trying the other scents.

The delivery was super fast, and all my questions were answered about the candles and the ingredients. I can already tell this will be the place where I get all my candles!

Kristina Teterina

02/12/2026

I’m very sensitive to candles and usually get headaches, and my cat’s eyes always water with scented products. This is the first candle that hasn’t caused any reaction for either of us. The scent is beautiful but not overwhelming, and you can really tell it’s all natural. The handmade box was such a lovely bonus-I kept it as decor and jewelry storage.

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